Frequently Asked Questions
Everything you need to know about your KITSCH beauty essentials.
How long does shipping take for my KITSCH order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return policy for beauty accessories?
We offer a 90-day return policy for most items. Products must be in their original packaging. For hygiene reasons, certain personal care items cannot be returned once opened.
Are KITSCH satin pillowcases machine washable?
Yes! To maintain the quality of the fabric, we recommend washing your satin pillowcases on a cold, gentle cycle and air drying or tumble drying on low heat.
Do you offer eco-friendly packaging?
Sustainability is a priority for us. We use recycled materials for our shipping mailers and are continuously working to reduce plastic waste across our entire product line.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your KITSCH account to view your order status and history in real-time.